ZOLL® has received reports indicating some Powerheart® G5 AEDs have displayed Error Code (EC) 501 after normally scheduled self-tests and cannot deliver lifesaving therapy. This failure mode is likely due to exposure to humidity outside the device’s published specification. The notification below is intended to alert users of this specific error code, to indicate the importance of storing their device within stated environmental ranges, and to remind users of the need to visually inspect their device readiness on a periodic basis.
Please visit the ZOLL website for device user guides and instructions for use (IFU) documents. For technical service in Ireland, contact by phone at 0808-168-5000 (Freephone) or +44 (0) 1928-241701, or by email at techservice-uk@zoll.com.
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Notification Letter - Field Safety Notice
FAQs - Field Safety Notice
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MCN IP 2502 1007-05
